Refund Policy

1. Refund Eligibility

Refunds may be issued in the following situations:

• Duplicate charges or billing errors – If a payment is accidentally processed more than once, a refund will be issued promptly.
• Technical issues on the Telemedix platform – If your submitted visit cannot be reviewed due to platform errors (e.g., failed upload, system downtime), a refund may be granted.
• Provider unavailability – If no provider is available to review your visit within the guaranteed timeframe and Telemedix cancels your submission, a full refund will be issued.

2. Non-Refundable Situations

Refunds are not provided for:

• Completed reviews, even if you choose not to follow the provider’s recommendations.
• Visits where a diagnosis, treatment plan, or prescription was provided.
• Visits submitted with incomplete or inaccurate patient information that prevents proper review.

3. How to Request a Refund

Contact Telemedix support:

• Email: Support@telemedixhealth.net
• Phone: (972)-413-8142

Provide the following information:

• Full name and account email
• Date of submission
• Reason for refund request

Refund requests will be reviewed and processed within 3–5 business days.

4. Refund Method

Approved refunds will be issued via the original payment method. Depending on your bank or card issuer, it may take 5–10 business days to reflect.

5. Discretion & Exceptions

Telemedix reserves the right to approve or deny refund requests at its discretion. Exceptional circumstances not covered in this policy will be handled on a case-by-case basis.

6. Important Notes

Accurate patient information is essential for providers to review your visit. Refunds will not be issued for incomplete or misleading submissions.